SERVICES
We cover all areas of retail operations and every service is tailor made depending on your requirements. You can use us for as little as you need. We are available to help you create a new way of handling your sales figures to assisting in a new store launch.

The first thing we do is get to know your business. By understanding you and your customers fully, we can then begin work on an evaluation to identify what's working and what isn't. This part is free of charge and if you feel that you won't benefit from our service after this you are under no obligation to continue.

We will then produce a detailed report, outlining areas to be worked on along with an action plan and our recommendations. Again, what work we carry out and at what cost is entirely up to you. Working with you at every stage, we will implement changes in order to increase your profitability and reduce costs.

The following is a list of some of the services we provide but it is by no means exhaustive. We understand that every retailer is different with varying needs so if there's something else that you need you just need to let us know.

:: Administration Examining your existing practices and streamlining or creating new processes to increase efficiency and use of time.

:: Marketing Defining your needs and modifying existing marketing or implementing new campaigns to increase sales and brand awareness.

:: Financial awareness Analysing statistics across the business including profit and loss, cost/benefit analysis and other analytics. If you don't already have a particular system in place to handle any particular statistic we will happily build a suitable system for you.

:: Systems/IT Evaluating existing systems and creating new practices along with carrying out training in all areas.

:: Visual merchandising Identifying the needs of the customer and helping you use your stock to create the best impact possible and in turn increase sales. We also carry out staff training in this area to promote best practices.

:: Store layout Utilising your product range and space/fixtures available to create the ideal layout for your store.

:: Staff training Training at all levels including mandatory health and safety topics, customer service and selling skills, product knowledge, communication skills, IT, teambuilding, supervisory/management competencies, disciplinaries and more. We can create training guides and manuals for future use.

:: Buying Looking at existing practices and suggesting improvements to buying processes and stock assortment.

:: Stock control Evaluating your current use, storage and control of stock and implementing improved methods to increase efficiency and reduce wastage.

:: Staff management From identifying improved use of staff coverage to appraisals and motivation. We cover all aspects relating to staff and their performance to improve your profitability.

:: Pricing and promotion Defining your own and your customer's needs and suggesting appropriate pricing strategies to make the best use of your assets.

:: E-commerce Improving existing systems or implementing new technology where the need is sufficient.

:: Market research and analysis Carrying out in depth analysis of your customer, competition and other areas to give you a better understanding of the business and how to take it forward.

:: Stocktaking Advising and carrying out stocktaking.

:: Mailing lists Implementing and managing effective customer mailing lists to keep your customers informed of your products and promotions at a very low cost.

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